Cancellation and rescheduling policy cat



  • If you have to cancel or change your appointment, we require a MINIMUM of 48 hour ADVANCE NOTICE FROM YOUR SCHEDULED APPOINTMENT time so that we can give your space to another client. No Exceptions.
  • We do not give refunds for appointments that are cancelled or need rescheduling without a minimum or 48 hour notice. 
  • We do not give refunds for gift certificates or consultations purchased for a third party (no exceptions, but we will allow the consultation to be transferred to a shelter or another cat owner). 
  • If for some reason you can not complete the questionnaire on time, your consultation will be conducted without it.


PLEASE BE ON TIME:  Your time is important so starting consultation appointments on-time and working efficiently toward our desired results is always our intention.  We can only maintain the on-time schedule with your help.  Please be ready for your consultation appointment and call in at your designated appointment time.  We reserve enough time for you and your cat family and commit to spending the entire consultation appointment with you.  Please respect the time we set aside for all our cat clients.


Thank you from the staff at The Cat Behavior Clinic!