Cancellation and rescheduling policy cat

CLINIC POLICY AND PROCEDURES

AND

CANCELLATION AND RESCHEDULING

  • All allotted consultation appointment time must be used in either the 4 or 8 week program you signed up for.  Program time is consecutive (4 or 8 continuous weeks).  This allows the behaviorist to observe behavior by the weekly updates you send in and during follow-up calls that typically occur every 2 to 3 weeks, and to give further recommendations for plans that are progressive or need to develop over time.  This is the link to send in weekly email updates for your cat’s file:  https://www.thecatbehaviorclinic.com/progress-report-update.html
  • If you need to pause your program time due to vacation or another reason, please let the clinic know via email.  We can pause the program for up to 2 weeks (or longer depending on the circumstances).
  • Clients past their 4 or 8 week program time can schedule a follow-up consult of up to 30 minutes for $75.00 if deemed appropriate by the clinic for your behavior issue.  Certain issues require a new consultation especially if it’s been several months since your last consult or you have a different behavior issue than before.  New behavior issues require a separate behavior plan and a separate consultation program is generally needed.
  • The Clinic release and agreement online form must be signed and dated by you in order for Mieshelle and the Clinic associates to work together with you.
  • If you request a video consultation, these are generally reserved for the first consultation only.  Subsequent follow-up calls are then performed by phone instead of video unless the behaviorist deems a video call necessary to assess your cat’s behavior issue or environment.
  • The behaviorist does not correspond with you via email.  Behavior recommendations are given during your follow-up calls verbally.  Please be prepared to take notes during your call.
  • You need to schedule your follow-up calls by using your update form or by emailing the clinic at:  info@thecatbehaviorclinic.com.  If you do not contact the clinic to schedule a follow-up call after your initial consultation, we will assume you no longer need to use your remaining appointment time.
  • Please note that the clinic is closed on the weekends even though consultations are still conducted.
  • Please be ready for your consultation appointment.  The behaviorist will call you at the scheduled appointment time.  If for some reason you do not receive a call, please call the clinic at 503-267-8888.
  • If you have to cancel or reschedule your appointment, we require a MINIMUM of 48 hour ADVANCE NOTICE FROM YOUR SCHEDULED APPOINTMENT time so that we can give your space to another client. No Exceptions.
  • We do not give refunds for appointments that are cancelled or need rescheduling without a minimum or 48 hour notice. 
  • If we are unable to reach you for your consultation it will be considered a missed appointment and these are still billed and no refunds are given.
  • We do not give refunds for gift certificates or consultations purchased for a third party  but we will allow the consultation to be transferred to a shelter or another cat owner). 
  • If for some reason you can not complete the questionnaire on time, your consultation will be conducted without it if the behaviorist approves, but the clinic release agreement online form will still need to be signed prior to your consultation.
  • No refunds are given for unused “leftover” consultation time.  Again, you are responsible for setting up your consultation follow-up calls within your program time frame.
  • Because behavior success is dependent upon owner involvement and animal behavior can be unpredictable, refunds are not given if your cat’s behavior issues is not remedied.
  • Please note our pricing changed as of February 1st, 2019 and this will not effect clients prior to this date.

Thank you from the staff at The Cat Behavior Clinic!